At the beginning of your booking
If you notice one or more tyres are in an undrivable condition, either before your booking during the inspection, or as you start to drive at the beginning of your booking, leave the car in its pod and report it to us. You can call us on 1300 769 389, or book yourself another car and email us.
During your booking
Damage to the tyres during your booking is treated like any other damage. You may be charged your damage cover liability, and refunded the difference once the repairs are made.
Just like any other damage, you must advise us when a tyre is damaged.
To get driving again, you can change the damaged tyre to the spare. We have all the necessary tools to change the tyre in the vehicle. If you can’t change the tyre, you can request a call out at your expense by calling us.