Refuelling

GoGet always pays for petrol, but we rely on you to fill up. Every car has fuel cards, which you use to pay on our account. If your car has below ¼ tank of petrol during your booking, you need to refuel it. The fuel pin is provided in your confirmation email and iPhone/Android app. If you don’t have access to it the time of refueling, please call us on 1300 769 389 and we can provide it to you.

If you are unable to find a fuel card in the vehicle, please call GoGet as soon as possible so we can organise a replacement

WEX Motorpass

Our fuel card is called WEX Motorpass and is accepted at almost every petrol station. It’s a single card that can be used in lots of different petrol retailers and has the name of the car and the allowed fuel type written on it.

Reimbursement

GoGet always pay for petrol, so even if the fuel card doesn’t work, the petrol station doesn’t accept the card, or the card doesn’t work or doesn’t exist in the car, you can always pay with your own money and be assured we will reimburse you.

If you need to pay for petrol with your own money, take a photo of the receipt and email it to fuel@goget.com.au with your member number.

Note: You may be charged a $25 admin fee for reimbursing fuel costs if you are found to be at fault. For example, if you use the incorrect fuel type, or have taken the wrong car so the fuel PIN doesn't work.

¼ Tank Rule

You don’t need to fill up on every trip, but if the needle gets to or below ¼ full, you need to make a stop at a petrol station. If you don’t, and the next member complains, you will get a $25 fine.

If you pick up a car and it is less than ¼ full, please fill up as soon as possible at the beginning of your booking and fill the tank all the way. If you want us to follow up with the offending member, you can take a photo of your fuel receipt with your member number attached, and send it to fuel@goget.com.au

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