Reporting damage

When you arrive at the vehicle, you are required to complete a damage check of the vehicle. Located in the glovebox/drivers side door you will find a damage log which will mention any pre-existing damage with a report number in the allotted box.

If you find new, or damage reported without a report number, please call 1300 769 389 prior to starting your journey and one of our helpful staff will provide you with the report number.

Please be aware, failure to report damage at the start of your booking can leave you liable, so please always call.

Should the damage be only minor, you can leave a voicemail before setting off and we will endeavor to call or text you back during your booking so you can write in the report number.

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