It’s always best to book enough time for your trip to begin with, but if you encounter anything unexpected or if takes longer than you thought, you may be able to extend your booking.
Using the desktop Booking System
There are two ways to extend your booking using the desktop Booking System. The first is to find your booking (in light blue) in the Day View and click a segment. In the second screen, there is a drop down to select the amount of time to extend your booking.
The other way is to simply click on an adjoining segment, and book like you would as if you were making a new booking. The system will recognise the two bookings and combine them at billing time.
Using the App
Tap on the Manage icon at the bottom of the screen
Tap EXTEND on your current booking, and choose the amount of time you need to extend by.
Can’t extend your booking?
There are two reasons why you might not be able to extend your booking:
- Another member has a booking immediately after yours
- Your booking has already ended
If your booking has already ended, you can book the adjoining hours as if it were a new booking, and the system will combine the two at billing time.
If another member has a booking after yours, and you really can’t make it back in time, please call us on 1300 769 389. We can inform the next member that you will be late, and may be able to move them to another car if there is suitable one available.
If you can successfully extend your booking, even after your booking has ended, you won’t be charged for being late.
If you don’t extend your booking and return late, you will be fined for being late, and the extra time you had the car will be added to your bill at the hourly rate on your plan.
We allow up to 5 minutes before your booking starts, and 5 minutes after your booking ends, without incurring fines or extra time booked. Even if a car is 5 minutes late, it can inconvenience other members, so please avoid relying on this.
You can add to the beginning of your booking if you are ready to use the car before your booking time has begun.
Simply book the time immediately adjoining the beginning of your booking as if it were a separate booking. The system will combine the two bookings at billing time.
Half Hour Extensions
If you have a current booking, you can extend it for half an hour.
However, there is a limitation that means bookings on their own have to be for at least 1 hour. That means that if your booking has already ended, and you need to make a separate consecutive booking, you need to extend for at least one full hour. This applies to backwards extensions too.