Help Centre

I need to change my booking

After you make a booking, you have some time to make changes.

  • Within 1 hour of making the booking (as long as it hasn't started yet)
  • Up to 8 hours before your booking starts (GoFrequent and GoOccasional members and Business members)
  • Up to 12 hours before your booking starts (all other members)

To make changes, click your booking on the day page of the Booking System, or use the Manage tab on the GoGet App.

There you can cancel your booking, and adjust the start or end times. To change to another car, cancel your booking and rebook another car.

You can always add to your booking

To bring forward your start time, or delay your end time, just make a separate booking for the consecutive hours before or after.

Our system will recognise it as a single booking at billing time, and all day rate and liability reduction charge maximums will be handled automatically.

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