I need to change my booking

Once you've made a booking, you've still got the freedom to make changes. Up until a minute before the booking starts, you can both modify and cancel the booking, no worries.

To help you make changes to your booking on the GoGet app, check out this video.

Text version:

To make changes, click your booking on the day page of the Booking System, or use the Manage tab on the GoGet App.

There you can cancel your booking, and adjust the start or end times. To change to another car, cancel your booking and rebook another car.

You can always add to your booking

To bring forward your start time, or delay your end time, just make a separate booking for the consecutive hours before or after.

Our system will recognise it as a single booking at billing time, and all day rate and liability reduction charge maximums will be handled automatically.

If you need more time with the car, you can extend your booking using the app, booking system or by calling us. If someone else has booked the car immediately after you, you will receive a text saying that extensions are not possible.

You cannot change a booking once it has begun

If you make a booking after the start time (for example, book from 5pm at 5:15pm), no changes are possible (besides extending the booking). If you are finished with a car before your end time, you cannot shorten the booking or bring forward the end time.

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