I have an unexpected charge on my credit card

Compare the charge against your last invoice by going to My Account Details
Remember that your charge will be for the previous month.

Some GoGet plans have preauthorisations. These are temporary holds of either $250 or $1 on your account, to ensure your credit card or PayPal account is active and valid. These will be taken either when you sign up or each time you make a booking, but only if you don’t already have a current preauthorisation - we never take more than two at one time.

As part of the application process, we may take a micropayment as a preauthorisation. This will typically be for a few cents.

If your charge still can’t be explained, please take a screenshot of the payment, and contact us. We’ll investigate and get back to you.

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