Lost and Misplaced Smartcards

Have you misplaced your smartcard? Whether you’re sure you saw it yesterday, or have left it behind long ago, don’t be embarrassed!

We now have a network of newsagents and other locations who stock our Member Packs, so you can go and pick up a new smartcard and start driving straight away.

Find your closest pickup point here, and go in to say hi! They’re all very cool people.

If there is no pickup point near you, give our smartcard replacement robot your details and we'll post one out to you.

Should you have your wallet or purse stolen, notify us immediately to avoid any possible fraudulent activity on your account.

Have more questions? Submit a request

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