Help Centre

I've forgotten my member number or password

Oh, it happens!

If you've forgotten your access code, you can reset it by entering your member number and email address here: Password Reset Tool

If you've forgotten your member number, we don't have an online tool to retrieve that. Try a few common member number formats. Remember, the member number is always 8 digits:

  • Your mobile number with the leading 04 taken off
  • Your mobile number with the last 2 digits taken off
  • Your home or work number without the area code
  • Your date of birth in DDMMYYYY or YYYYMMDD format (e.g. 17091987 or 19870917)
  • Some other familiar 8 digit number

If you just can't make it work, give us a call, we'll ask some ID questions and provide your member number for next time.

TIP: Your access code can be changed by using the Password Reset Tool, but your member number is permanent and cannot be changed.

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