My fuel card doesn't work

Sometimes when you go to pay for fuel with the fuel card, the transaction won't go through. This can be for a variety of reasons (detailed below), but the quickest way to fix it is to pay yourself. Keep the itemised receipt, and email it to to get credited back.

Reasons why the fuel card might not work:

  • The PIN is specific to the car. If you've accidentally taken the wrong car, the PIN you have will be incorrect.
  • The fuel cards are programmed to only work with the right fuel for the car. If you've used the wrong fuel, the card won't work.
  • Technical or admin error.

We will credit your GoGet account to the value of any fuel you buy yourself. Simply take a photo of the itemised receipt with your phone, and email it to

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