Help Centre

I can’t get into the building/secure car park

On-site pods inside car parks and buildings may be open to the public, or have controlled access via your smartcard.

If the car you’ve booked has something called “ENTRY” listed under the same pod in the Booking System, you need to book that in order to gain entry. Remember, there's no charge for booking ENTRY.

Ensure you follow the instructions in your booking confirmation email, for where to swipe your smartcard and gain access.

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