My car won't let me in

Before you book another car, check a couple things first:

Are you at the correct car? Check the number plate against your booking confirmation email
Do you have the right smartcard? Each driver has their own smartcard, and the car won’t unlock for others

If you’re sure you’re using the right smartcard to get into the right car, the vehicle may be unresponsive. If you’re at the start of your booking, just book another car and contact us with the details.

If your car has become unresponsive during a booking, we can help you! Call us on 1300 769 389, select option 1 then 2. 

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