Browse the help centre
New Members
Signing up
Membership
- ★ What is a preauthorisation?
- Changing your password
- How long do you keep the deposit?
- How many drivers can be on my account?
- How much is a van/car/etc to hire?
- I just need a car as a once-off
Business accounts
Booking cars
Cars
- How much can a van hold?
- What areas do you operate in?
- What kind of cars are near me?
- What is classified as a “premium” car?
- Do you have child seat equipped cars? Where are they?
- Do you have pet friendly cars? Where are they?
Current Members
Making Bookings
- ★ The system isn't letting me extend my booking
- I've forgotten my member number or password
- The system isn't letting me make a booking
- I need to change my booking
- I just signed up and need to drive soon
- I signed up a long time ago and need to drive soon
Refuelling
Troubleshooting
Tip of the Month Archive
- Lost and Misplaced Smartcards
- Extending your booking
- Issues? Book yourself another car
- Non-1300 number
- Bring your booking forward
- Dob in a drongo
Damage
Billing
- PayPal
- American Express?
- When will I be billed for usage?
- I need an invoice for recent usage
- How do I view past invoices?
- When does my credit card get charged?
Cars
- ★ There’s someone parked in my pod!
- Parking fines
- Speeding fines
- My e-Tag beeped
- My car is dirty
- I left something in my car
Member Manual
Booking a Car
- Rates
- Lost smartcard
- Using the Booking System
- Finding a Special Car
- Advanced Car Search
- Booking from Another Location
Driving with GoGet
- How do I start this thing?
- Locating your car
- Inspecting the car
- Reporting damage
- Accessing your car
- What to do if you can’t get into the car
Car issues
Fees and charges
- Returning the car late
- Not returning vehicle to pod
- Less than a ¼ tank
- Tyres
- Cleanliness
- Animals in cars
Member Agreement
Car Guides
Toyota Hiace
Toyota Rav4
KIA Sportage
Toyota Yaris
Contact Us
Contacts
- Calling GoGet
- Emailing GoGet
- Fax, text and post
- Complaints
- Compliments
- Report returning car away from pod